Returns

RETURN POLICY 

1454 Fragrance co - Return Policy

Date of Last Update: November 2022

Before initiating a return please ensure the items in question meet the following conditions:

• The item was received less than 14 days ago. 
• The item has not been opened. For your convenience with each fragrance order you receive a corresponding trial sample. Learn more.
• Your product is still in its original condition and packaging.

If you notice that one of your products has a defect or that it has been damaged, we invite you to contact our customer service in order to get it replaced. 

We encourage you to specify any information that could help us understand the reason for your return or the defect you found on the returned product.

 

Return process

1.  Contact customer Service with your request.
2.  Indicate on the header your order number, your contact information and the name of each item returned and the quantity and reason for your return. 
3.  Prepare your package, placing the receipt inside. Please note that packages that do not contain the return form will have a longer processing time. 
4.  Contact customer service for your pre-paid return label.
5.  Place the return label provided on your package.
6.  Go to your nearest UPS location to drop off your package.

For any questions please reach out to customer service so that we can support you throughout the return process.

Refunds

Refunds apply to unopened merchandise from online orders and will appear on the original card within 7 working days of the receipt of your package. 

Once your refund has been accepted, you will receive a confirmation by email. Depending on your bank, the refunded amount will appear on your card within 7 working days following receipt of returned merchandise at the warehouse. 

In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity. 

Cancellations and Exchanges

If you wish to cancel your order please reach out to customer service and initiate the process.

Exchanges can be requested for unopened items. Please reach out to customer service to initiate the process.

1454 Fragrance Co Honors exchanges for damaged or defective products. Please reach out to customer service to initiate the process.

For more information we invite you to contact us 

E-mail- Contactus@1454Fragrance.com

Tel- +1 (954) 290 7660

 

Monday to Friday - 9 am - 6 pm (excluding public holidays)